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Privacy Policy

Swallow Aquatics Online is part of Meldongreen Limited which includes Swallow Aquatics and Mill Race Garden Centre. This privacy policy explains how we use any personal information we collect about your when you use this website.

Any personal information provided or to be gathered by Swallow Aquatics Online is controlled primarily by:

Swallow Aquatics
London Road, Rayleigh
Essex
SS6 9ES

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies. 

Examples of the information we collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, email address, password, computer and connection information such as browser type and version, your operating system and platform, purchase history, which we sometimes aggregate with similar information from other customers to create features such as Top Sellers, the full Uniform Resource Locators (URL) click stream to, through and from our website (including date and time), cookie number and products you viewed or searched.

Information we receive from other sources includes updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily, account information, purchase or redemption information and page-view information.

How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you

We use your information collected from the website to personalise your repeat visits to our website. 

Meldongreen Limited will not share your information for marketing purposes with any other companies outside our group.

In processing your order, we may send required details to, and also use information from couriers, credit reference agencies and fraud prevention agencies. These may include but are not limited to:

Google, Bing, Paypal, Braintree Payments, Worldpay, Sagepay, V12 Finance, Close Brothers Retail Finance, DPD, UKMail, Royal Mail, TNT, InExpress, UPS, Systematic Logistics International, Palletways.

Each of these companies have a published privacy policy on their respective websites.

After your order is completed we may pass your details onto a third party company who will ask you for an independent review of the product ordered and the service you received.

Marketing

We would like to send you information about products and services of ours and companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Meldongreen group.

If you no longer wish to be contacted for marketing purposes, please email us.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at Swallow Aquatics
London Road, Rayleigh, Essex, SS6 9ES. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Protecting your information

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit www.aboutcookies.orgor www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. Some of our website features may not function if your do not allow cookie storage.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page